Domestic Shipping FAQ

Here’s what you need to know about how we process and
deliver your orders within the UK. We aim to make shipping as smooth and
transparent as possible, using trusted couriers such as APC and UPS. Please
review the details below before placing your order.

Order Processing Times

We process and dispatch orders Monday to Friday only.
Our business is closed on weekends and public holidays, so any orders placed
during these times will be processed on the next working day.

Dispatch Cut-Off Times

We aim to dispatch all orders as quickly as possible during
our operating hours. For time-sensitive delivery services, please note the
following cut-off:

APC Next Day Delivery

• To
  guarantee next working day delivery, your order must be placed before
  11:00 AM (UK time), Monday to Friday.
• Orders
  placed after 11:00 AM will be dispatched the next working day.

Weekend Orders

Orders placed after 11:00 AM on Friday, or over the
weekend, will be processed and dispatched on Monday (or the next working
day if Monday is a public holiday).

Delivery Times

Estimated delivery times vary depending on the shipping
method selected at checkout. We work with APC and UPS to ensure reliable
delivery. Once your order has been dispatched, you will receive tracking
information to follow your order’s progress.

International Shipping Policy

We ship internationally to Europe and Asia. All international
orders are shipped under DAP (Delivered at Place) terms.

What This Means for You

· We deliver your order to the destination address you provide.

· Customers are liable for all import taxes, duties, and customs charges
upon import into the destination country.

·  All parts will be shipped using the relevant tariff/commodity/HS codes.

·  We shall not and cannot change these codes for the benefit of the
customer to reduce duty or tax obligations.

· Upon your package’s entry into your country, you will be asked to pay
any outstanding charges related to your order by our courier or their local
delivery partner on behalf of your government.

o  These charges typically include tax, import duty, and may
also include an administration fee for preparing the invoice and
processing the payment.

· Please remember that any sales out of the UK are exports and are
therefore sold without VAT (our UK tax). This means you are liable for any
import tax, duty, and disbursement fees charged in your own country as noted
above.

Notes for EU Countries

As of 01 January 2021, the UK left the EU and the Brexit
transition period ended.

 The UK is no longer part of the EU Customs
Union; therefore, all sales outside the UK are classed as exports as
described above.

Important Reminder

Please check your local customs regulations before placing an order to
avoid unexpected costs or delays.

Thank you for choosing Cohline UK. We want you to be
completely satisfied with your purchase, and we’re here to make the returns
process as simple as possible.

Before You Return Your Item

Please contact our Customer Service Team prior to sending
any items back. This helps us confirm your eligibility for a return,
provide instructions, and issue any necessary return authorization. Returns
sent without prior contact may experience delays or be refused.

Return Window

You can return items within 30 days of the purchase
date. Unfortunately, we cannot offer refunds after this period.

Eligibility

To qualify for a return:

• The
  item must be unused, in its original condition, and in the original
  packaging.
• Items
  that show signs of use or damage may not be eligible for a refund.

Refunds

Once your return is received and inspected, we’ll send you
an email confirmation. If your return is approved:

• Your
  refund will be processed promptly and applied to your original payment
  method.
• Please
  allow 3–5 working days for the transaction to appear, depending on
  your payment provider.

If your refund is declined, we’ll notify you with the reason
and discuss possible next steps.

Return Shipping

Please send your return to:

Cohline UK

The Loop, Kent International Business Park

Columbus Ave, Manston

CT12 5DE

England

• Return
  shipping costs are your responsibility and are non-refundable.
• If
  your return qualifies for a refund, any shipping charges may be deducted
  from the refunded amount.
• For
  high-value items, we strongly recommend using a trackable shipping
  service or purchasing shipping insurance, as we cannot
  guarantee receipt of items sent without tracking.

Need Help?

If you have any questions about returns or refunds, or to
start a return, please contact our Customer Service Team. We’re happy to
assist you.