Shipping policy

Shipping Policy

Order Processing Times

We process and dispatch orders Monday to Friday only. Our business is closed on weekends and public holidays, so any orders placed during these times will be processed on the next working day.

Dispatch Cut-Off Times

For all orders, we aim to dispatch as quickly as possible during our operating hours. Please note the following cut-off for time-sensitive delivery services:

APC Next Day Delivery:
To guarantee next working day delivery, your order must be placed before 11:00 AM (UK time), Monday to Friday.
Orders placed after 11:00 AM will be dispatched the next working day.

Weekend Orders

Orders placed after 11:00 AM on Friday, or over the weekend, will be processed and dispatched the following Monday (or next working day if Monday is a public holiday).

Delivery Times

Estimated delivery times vary depending on the shipping method selected at checkout. Once dispatched, you will receive tracking information to follow your order’s progress.

International Shipping Policy

We ship internationally to Europe and Asia. All international orders are shipped under DAP (Delivered at Place) terms.

What This Means for You

  • We deliver your order to the destination address you provide.
  • Customers are liable for all import taxes, duties, and customs charges upon import into the destination country.
  • All parts will be shipped using the relevant tariff/commodity/HS codes.
  • We shall not and cannot change these codes for the benefit of the customer to reduce duty or tax obligations.
  • Upon your package’s entry into your country, you will be asked to pay any outstanding charges related to your order by our courier or their local delivery partner on behalf of your government.
    • These charges typically include tax, import duty, and may also include an administration fee for preparing the invoice and processing the payment.
  • Please remember that any sales out of the UK are exports and are therefore sold without VAT (our UK tax). This means you are liable for any import tax, duty, and disbursement fees charged in your own country as noted above.

 

Notes for EU Countries

As of 01 January 2021, the UK left the EU and the Brexit transition period ended.
The UK is no longer part of the EU Customs Union; therefore, all sales outside the UK are classed as exports as described above.

 

Important Reminder

Please check your local customs regulations before placing an order to avoid unexpected costs or delays.